FAQ

Questions, answered.

Everything about driving, documents, the deposit, insurance and the roads on Koh Phangan. If your question is not here, message us — we answer fastest on WhatsApp.

Driving and documents

Money, deposit and cover

Booking, changes and extras

Pick-up, fuel and the road

Still unsure about something?

Ask before you book. We would rather answer one more question than have you arrive with a surprise.

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Questions, answered.

Driving and documents

01Who can drive the car?

02Can someone else drive the car?

03Can I drive to another island or off the paved road?

Money, deposit and cover

04When and how do I pay?

05Which payment methods do you accept?

06How much is the security deposit?

07Is insurance included?

08How do I add first-class cover, and what does it cost?

09What does the insurance pay for other people and their property?

10What about fire, theft and injuries to the people in the car?

11What is not covered?

Booking, changes and extras

12How far ahead can I book, and how long is the shortest rental?

13Can I cancel or change my booking?

14Can I return the car earlier or later than booked?

15Can I add a child seat or a second driver?

16Do you issue a tax invoice for a company?

Pick-up, fuel and the road

17Do you deliver the car to my hotel?

18Can I pick the car up at the pier?

19What is the fuel policy?

20Do the cars have Apple CarPlay and Android Auto?

21Is there a limit on how far I can drive?

22What should I do in an accident or if the car breaks down?

23What about smoking, sand and parking fines?

Still unsure about something?