Welcome to Koh Phangan

1Arrival & pick-up

• Pier pick-up: Pick-up at the pier on your arrival day is not guaranteed. Access depends on port congestion and local authority restrictions. We will do our best to coordinate this with you.
• Documents: At pick-up the driver must present an original passport and a driving licence.
• Additional drivers: Planning to share the wheel? Just let us know and we will add extra drivers to the agreement at no extra charge.

2Vehicle inspection: your protection

• Inspect carefully: Before leaving our office, take a few minutes to walk around the car and inspect it thoroughly.
• Document everything: We strongly recommend taking clear photos or a video of the exterior and interior, including any existing scratches, dents or marks.
• Final responsibility: Any new damage that is not documented in the agreement or captured in your arrival photos and videos becomes your financial responsibility.
• If you notice an issue: Tell us immediately before you drive away, so we can note it down.

3Payment & security deposit

• Cash (THB, €, US$, AU$): 0% rental fee · 0% deposit commission
• Thai bank transfer: 0% rental fee · 0% deposit commission
• Wise (to Wise): 0% rental fee · 0% deposit commission
• Wise (to a Thai bank): Small transfer fee · deposit not available
• Credit or debit card (our office): 3.7% fee · no deposit fee, held for up to 15 days
• Passport: Possible as a security deposit, but not recommended

The security deposit typically ranges from ฿12,000 to ฿30,000, depending on the car and the insurance chosen.

4Insurance coverage & accidents

• If you are at fault: Your maximum out-of-pocket cost is ฿6,000 (฿5,000 deductible plus ฿1,000 admin fee).
• If you are not at fault: You pay ฿0, provided you give us all the necessary details of the other parties involved.
• In case of an accident: Call us immediately. Stay at the scene, take photos and collect the contact details of everyone involved. A police report may be required. Without this evidence you cannot prove you were not at fault, so your liability is capped at ฿6,000 instead of ฿0.
• Why the deposit is higher: The deposit is larger than the deductible on purpose: cover can be voided, and then the deposit is the limit of your liability.

Please double-check whether your booking includes insurance and which plan you chose. Tyres are not covered, and neither is interior damage from use.

5Simple rules for a great ride

• No smoking in any of our cars.
• Our vehicles are for use on Koh Phangan only.
• On-road driving only. Our cars must not visit Bottle Beach, Haad Yuan or Haad Tien, whatever the vehicle, a 4x4 included: no cover applies there and we cannot recover a car stuck on the track. Every unpaved road voids all insurance.
• If you notice a new technical issue, stop driving and call us immediately. Driving on prevents further damage, which is not covered.
• Any negligence or misuse voids the protection plan, and you are then liable up to the amount of the security deposit.
• Never drive into water: a flooded road, a stream, a beach or the sea. Water damage from driving is never covered.

6Helpful tips & communication

• CarPlay and Android Auto: Apple CarPlay and Android Auto are available in every car of our fleet except the Toyota models. Use a data cable to connect your phone: a charging-only cable will not pair it.
• Hillside access: Some villas have very steep or unpaved access roads. Small economy cars may struggle with this terrain, so please check with your host about road conditions before booking.
• Stay in touch: Keep us updated on your arrival. It is highly recommended to be reachable on WhatsApp or Line. +66 80 770 6366
• Flexible returns: Return the car at any time that suits you on the day of return, at no extra charge. We can also arrange pier drop-offs.